Refund policy

If you are dissatisfied with the product you received for any reason, you may send it back within 30 days of receiving your product. All return items must be in their original condition and packaging. Please include a slip with your Order ID number, full name and reason for return inside the return package.

If 30 days have gone by since you received the items, unfortunately we cannot offer you a refund or exchange. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

We will credit one order per customer when the received package containing the originally ordered product(s), either opened or unopened, post marked within 30 days of the received date and the included RMA number obtained from customer service. 

Cancellation

You acknowledge and agree that goods produced by us for you are bespoke, custom-made goods and orders are processed quickly after they are received. We do not allow cancellations after 24 hours when an order is placed.

Exchanges

Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made for items that are equal or lesser in value than the original purchase item.

Please include a slip with your Order ID number, full name and clearly indicate the product name and info of the exchange item. We will reship the order free of charge and email you once the exchange has been made.